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Centralized Public Grievance Redressal and Monitoring System

  • This system of India was recognized as the best practice in the meeting of Public Service Secretaries/Cabinet Secretaries of Commonwealth countries.
  • this meeting of the Commonwealth Secretariat was held in London.
  • Centralized Public Grievance Redressal and Monitoring System of India:
    • It is a single portal linked to all the Ministries/Departments of the Government of India and States.
    • It was created by the Department of Administrative Reforms and Public Grievances in June 2007.
    • Its objective is to provide a platform to the citizens for redressal of their grievances.

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