e-Jagriti Platform Wins Silver Award at National Awards for e-Governance 2026

Why in News

• The e-Jagriti Platform received the Silver Award at the National Awards for e-Governance (NAeG) 2026.

Institutional Background

• e-Jagriti is a flagship initiative of the Department of Consumer Affairs.
• The platform was launched on 1 January 2025.
• It aims to strengthen the consumer dispute redressal mechanism across India.

Digital Transformation Features

• The platform enables online filing and management of consumer complaints.
• Users can track case progress and access judgments digitally.
• The system supports secure, paperless and end-to-end digital workflows.
• It promotes faster and more transparent dispute resolution.

Technology Integration

• e-Jagriti integrates OCMS, e-Daakhil, NCDRC CMS and CONFONET into a single platform.
• The platform uses Artificial Intelligence (AI) and Machine Learning (ML) technologies.
• AI-powered smart search enables retrieval of archived cases and judgments.
• Voice-to-text functionality assists in generating digital records.

Citizen-Centric Features

• The platform allows Non-Resident Indians (NRIs) to file complaints remotely.
• Multilingual interfaces improve accessibility for diverse users.
• Accessibility tools support inclusive digital governance.
• Role-based permissions ensure secure handling of case information.

Governance Significance

• The platform advances the objectives of Digital India and e-Governance.
• It strengthens consumer rights through easier access to legal remedies.
• The initiative reduces procedural delays and lowers litigation costs.
• It improves efficiency at district, state and national consumer commissions.