NHAI Launches OneTag: Switch FASTag Banks Without Changing Your Tag

Why in news?

• The National Highways Authority of India (NHAI) has launched OneTag, a new FASTag portability service on the Rajmargyatra mobile application.
• The service allows FASTag users to change their issuer bank without replacing the physical FASTag attached to their vehicle. OneTag became available on 17 September 2026.

What Is OneTag?

• OneTag is a FASTag portability facility that allows users to switch from one FASTag issuer bank to another while continuing to use the same physical tag.
• The facility works on a model similar to Mobile Number Portability (MNP), where users can change their service provider without changing their mobile number.

How Does OneTag Work?

• Users can complete the FASTag portability process through the Rajmargyatra app.
• The process involves:
  • Entering the vehicle registration number to check eligibility.
  • Selecting a new FASTag issuer after authorisation.
  • Completing customer verification.
  • Completing the required wallet onboarding process.
  • Continuing to use the existing physical FASTag after successful portability.
• The FASTag identification number linked to the vehicle registration remains unchanged. Therefore, users do not need to remove or replace the FASTag sticker.

What Happens to the Old FASTag Wallet?

• After the portability process is completed, the previous issuer bank closes the existing FASTag wallet.
• The available balance is refunded to the user after making applicable adjustments.
• However, a FASTag that has been ported cannot be ported again immediately. There is a six-month cooling period before another portability request can be made.

FASTag in India

• FASTag has become an important part of India's electronic toll collection system. NHAI states that FASTag has around 13 crore users, with penetration exceeding 98%.
• It enables automatic toll payments and reduces the need for cash transactions at toll plazas.

Rajmargyatra App Services

The OneTag facility adds to the existing services available through the Rajmargyatra platform.

These include:

• FASTag Annual Pass
• FASTag Local Pass
• Emergency Helpline 1033
• Other highway and FASTag-related services

Benefits of OneTag

The OneTag facility is expected to make FASTag management easier for vehicle owners.

Its key benefits include:

• Users can change their FASTag issuer bank without getting a new tag.
• The existing physical FASTag can continue to be used.
• It gives users greater choice among FASTag issuer banks.
• It can reduce repeated production and replacement of FASTags.
• It can lower dispatch and reissuance costs.
• It can improve FASTag lifecycle management.

Why Is OneTag Important?

• Earlier, changing the FASTag issuer could require users to obtain a new physical tag. OneTag separates the physical FASTag from the issuer bank, allowing users to switch the issuer while retaining the same tag.
• The initiative is therefore aimed at making the FASTag ecosystem more convenient, interoperable and efficient while supporting India's broader digital toll collection system.

Conclusion

NHAI's OneTag is a new FASTag portability facility that allows users to change their issuer bank without replacing the FASTag attached to their vehicle. By simplifying the issuer-switching process, the initiative aims to improve customer convenience and reduce unnecessary FASTag replacement.

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