Sahayog Shivir Initiative

Context

Recently, Bihar Chief Minister Samrat Chaudhary attended a camp organized in Dumri Buzurg Panchayat of Saran district, marking the first time that Sahayog Shivirs have been launched across Bihar to address public grievances. As announced by the Chief Minister, these camps will now be held on the first and third Tuesdays of every month to ensure timely resolution of public problems and complaints.
This initiative is part of the Jeevan Sugam Yojana launched under the state government's ambitious Saat Nischay-3 program, which aims to bring government services to people's doorsteps.

The Sahayog Portal is a centralized digital platform established by the Bihar government to ensure timely, transparent, and accountable redressal of public grievances, a real-time monitoring system.
This portal enables citizens to register complaints, receive status updates, send reminders, and provide feedback through an integrated online system.
This system is designed to strengthen accountable governance and ensure efficient service delivery across all departments of the Government of Bihar.
The Sahyog Portal - RTMS provides citizens with a simple and accessible way to voice their concerns without the need to visit multiple offices. This includes:
- delays in public services,
- documentation issues,
- pension or local infrastructure concerns.
Each complaint is assigned a unique reference number for easy tracking, ensuring transparency and accountability.
By making grievance redressal more systematic and accessible, the Sahyog Portal - RTMS strengthens trust between citizens and the government and supports a more responsive and citizen-centric administration.

A citizen registers their complaint online.
The complaint is automatically sent to the relevant department.
The department updates the action taken on the complaint and its status.
The citizen is notified.
If the complaint is not resolved within the stipulated timeframe, it is escalated to the next level.

All applications received at the camps will be processed and resolved without exception.
For this, the Chief Minister's Secretariat will issue the first notice to the concerned officer on the 10th day of receiving the application, the second notice on the 20th day and the third notice on the 25th day. The objective of this is to ensure that all complaints are resolved within the stipulated time limit.
It will be mandatory to resolve the application within a maximum of 30 days after receiving it. If any officer is negligent in this responsibility, strict action will be taken against him. If the order is not issued within the stipulated time limit, the officer of the concerned department will be considered automatically suspended on the 31st day.